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Frequently Asked Questions
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here track your order directly.
Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we’re happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.
You can find our full return policy here:
Return Policy
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@olivercharlotte.com
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible. Thank you for being part of our community — your satisfaction matters to us.
Yes. We currently only deliver to Australia.
The estimated delivery time is:
Processing time: 1–3 working days (Monday–Friday)
Shipping time: 6–12 working days (Monday–Friday)
Total delivery time: approx. 7–14 working days from date of purchase.
Further details can be found in our shipping policy:
👉 Shipping Policy
As part of our exclusive sale, we’re experiencing a higher volume of orders, so your patience means the world to us. We’re doing everything we can to deliver your pieces as swiftly as possible.
We accept all major debit and credit cards, through secure checkout.
You may cancel your order within 30 minutes of placing it. After this period, the order will already be in processing and cannot be cancelled. You may still return the item after delivery, following our return process.
If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
👉 olivercharlotte.com/pages/contact
👉 Email: support@olivercharlotte.com
Our customer service responds within 12-24 hours on working days (Monday-Friday)
No problem — start a free exchange through our returns portal and we’ll get the right size to you.